Sea Lighter Property Services ("we", "us") takes your privacy seriously. This policy explains what personal information we collect, how we use it and the rights you have under UK data-protection law.
Information we collect
When you contact us through our website, by email, phone or WhatsApp we collect the details you provide — typically your name, contact details, property address and a description of the work you'd like a quotation for.
How we use your information
- To respond to enquiries and provide quotations.
- To deliver and administer the services you've requested.
- To keep records required for tax, insurance and compliance.
Complaints information
If you submit a complaint we collect the information you provide on the complaint form: your name, any company or organisation, email address, telephone number, the property address or service location, client type, the service and category concerned, the date of the service or incident, any job reference, your description of the complaint, the outcome you are seeking and your preferred contact method.
Supporting evidence. Any files you upload (photographs, documents or PDFs) are stored in private storage and are accessible only to authorised administrators through short-lived, time-limited links. Please do not upload passwords, bank-card details, identity documents or sensitive personal information unless it is necessary for us to understand your complaint.
Internal investigation records. We also create records while investigating: internal notes, status and priority changes, the administrator handling the matter, communications recorded against the complaint and an audit history of actions taken. Internal notes are not shared with you unless we explicitly publish them as a customer-visible update.
Email correspondence. Acknowledgements and updates we send about a complaint, and your replies, are retained as part of the complaint record. Complaint correspondence is handled through complaints@sealighter.com.
Our lawful basis for handling complaints
- Legitimate interests — investigating and resolving complaints, improving our services, and defending or establishing legal claims.
- Legal obligation — where we must keep records or report matters such as health-and-safety, safeguarding or waste-handling concerns.
- Contract — where the complaint relates to services we agreed to provide to you.
Retention
We keep complaint records, supporting evidence and investigation notes for approximately 6 years from closure, after which they are deleted or anonymised unless a legal, insurance or regulatory reason requires us to keep them longer. This retention period is provisional and is being confirmed with our legal adviser before it is finalised.
Restricted access
Complaint records are not publicly readable. Access is restricted to authorised administrators, and attachments are never served from public URLs. Internally, information is shared only with the people who need it to investigate and resolve the matter.
Sharing and disclosure
We do not sell your information. We may share limited details with trusted subcontractors or suppliers strictly to deliver the service you've asked for. We may also disclose information where we are legally required to do so, or where a serious health-and-safety, safeguarding, criminal or data-protection concern needs to be escalated to the relevant authority.
Cookies, analytics and Google Ads conversion tracking
Only strictly necessary storage is used until you choose otherwise. Optional analytics and advertising cookies are switched off by default and are set only after you accept them in our cookie banner.
If you accept optional advertising or analytics cookies, we use Google Ads conversion tracking (Google tag, account AW-18395042499). It measures only whether a visit that came from one of our Google adverts ended in a completed enquiry — for example reaching our thank-you page after successfully sending a quotation request. It counts conversions and basic campaign performance; it does not tell us who you are, and we do not use Google's enhanced conversions, so no contact details are sent to Google. Advertising and analytics storage stays denied in Google Consent Mode until you accept.
You can change or withdraw your choice at any time using the Cookie settings link in the site footer or on our Cookie Policy page — this is as easy as giving consent, and advertising and analytics storage is set back to denied straight away. See Google's Privacy Policy and how Google uses data from sites that use its services.
Your rights
You have the right to access, correct, restrict, object to or ask us to delete the personal information we hold about you, and to request a copy of it in a portable format. You can also complain to the Information Commissioner's Office. To exercise these rights, email info@sealighter.com.
Contact
For any questions about this policy, please email info@sealighter.com.