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Complaints

Make a complaint

We take complaints seriously and use them to improve our services. Please provide the details below so we can review your concerns fairly and respond appropriately.

How we handle your complaint

  1. 1

    Submit the complaint

    Complete the form below with as much relevant detail as you can, including the property or service location and any job reference.

  2. 2

    Receive a unique reference

    Every complaint is given a unique reference such as SL-CMP-2026-8F4K2. Please quote it in any further correspondence.

  3. 3

    Initial acknowledgement

    We confirm that your complaint has been received and record the details for review.

  4. 4

    Review and investigation

    We look at the work carried out, speak to the people involved and consider any evidence you have supplied.

  5. 5

    Proposed response or resolution

    We set out our findings and, where appropriate, what we will do to put things right.

  6. 6

    Closure or further review

    The complaint is closed once the matter is settled. If you remain dissatisfied, you can ask us to review the outcome again.

Fairness and confidentiality

  • Complaints are handled respectfully and confidentially.
  • Making a complaint will not affect your right to receive fair service from us.
  • Relevant information may be shared internally only with the people needed to investigate and resolve the matter.
  • Serious health-and-safety, safeguarding, criminal or data-protection concerns may require escalation to the relevant authority.
  • Please avoid uploading unnecessary sensitive personal information.

Other ways to reach us about a complaint

Complaints address: complaints@sealighter.com

Telephone: +44 7842 731571

For quotations and ordinary enquiries please use our contact page instead — the complaints address is only for complaints.

Complaint form

Required fields are marked. You will receive a unique complaint reference on screen as soon as your complaint is recorded.

Where the service was carried out, or the address the complaint relates to.

Please include dates, people involved and what happened.

Tell us what you would consider a fair resolution.

Up to 5 files. JPG, PNG, WebP or PDF, maximum 10 MB each. Files are stored privately and are only visible to authorised administrators.

Please do not upload passwords, bank-card details, identity documents or sensitive personal information unless it is necessary for us to understand your complaint.

Your details and any evidence are used only to investigate and resolve this complaint. See our Privacy Policy.

Accurate information helps us investigate fairly and reach a proper conclusion.

Complaints are handled confidentially. You can also write to complaints@sealighter.com.

Ready to discuss your property?

Tell us what you need — one-off job or recurring contract. We review the work and send a written quotation, with no obligation to proceed.

Request a Free QuoteWhatsApp UsCall +44 7842 731571info@sealighter.com

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