Sea Lighter Services is a trading name of Sea Lighter Property Services Ltd.
These terms are between you and Sea Lighter Property Services Ltd, trading as Sea Lighter Services, and apply to the use of our website and to any services we agree to provide. Detailed terms for individual jobs or contracts will be set out in the written quotation or service agreement we send you.
Website use
The information on this website is provided for general information. We do our best to keep it accurate and up to date but make no warranties as to its completeness.
Services
All work is subject to a written quotation. Prices, timescales and scope will be confirmed in that quotation before work begins.
Deposits, payment and cancellation
Booking policy updated 2026-10-23. New service quotations use the following terms. The price and terms in an existing issued quotation or separate contract remain as agreed.
A 25% deposit of the agreed quotation total is payable after you accept the quotation and before we confirm the appointment in writing. It is part-payment, not an additional fee. The remaining 75% is payable on completion, unless we agree otherwise in writing.
If you cancel at least 24 hours before the agreed start time (or the start of an agreed arrival window), we refund the deposit in full. If you cancel with less than 24 hours' notice, we may retain up to the deposit to cover our reasonable, evidenced direct losses after taking steps to reduce them, including offering the slot to another customer. We refund any excess and explain any deduction. Your statutory cancellation rights take priority.
If you are a consumer booking online or by telephone, you normally have 14 days to cancel, starting the day after the contract is made. Tell us by email at info@sealighter.com, by telephone on +44 7842 731571, or by any clear statement. You do not have to use a form. During this period we refund payments, except a proportionate charge for services actually supplied before cancellation where you expressly requested an early start. There is no late-cancellation penalty when exercising this statutory right.
We only start consumer services during the 14-day cancellation period with your express request. You retain the right to cancel until the service is fully performed; that right ends on full performance only if you requested the early start and acknowledged this consequence. If you do not request an early start, we arrange the service after that period.
If we cancel before providing the service, we refund the deposit in full. Refunds due under this policy are made to the original payment method within 14 days of cancellation. Existing issued quotations and separately agreed contracts retain their agreed terms, subject always to statutory rights.
Optional cancellation notice
You may email info@sealighter.com: “I wish to cancel my service contract.” Include your name, address, quotation or booking reference, the date you accepted and the date of cancellation. You can also telephone +44 7842 731571 or send any other clear statement; this wording is optional. Our postal address is on our company details page.
Completion, delays and remedial work
Policy version 2026-11-05. Included in new quotations and agreements before acceptance. Existing issued quotations and accepted contracts retain their agreed terms unless a change is expressly agreed; statutory rights always remain protected.
Agreed scope, price and completion
The written quotation confirms the scope, price basis, responsibilities and agreed completion date or programme. A duration estimate for an hourly or day-rate booking is not, by itself, a fixed-price promise to finish the whole project. An overrun alone does not establish fault. We explain delays promptly and agree a revised programme without removing any rights arising from a missed contractual deadline.
Errors or delays caused by Sea Lighter or its appointed partner
Where our failure, or that of a partner we appoint, leaves the agreed work incomplete or defective, Sea Lighter will arrange the necessary return, correction and completion without additional cost to the customer. We bear the necessary remedial labour, materials and return costs attributable to that failure. We agree a reasonable return date, taking account of urgency, safety and inconvenience. Resolving costs with a partner does not delay the customer's remedy.
Customer changes or impediments
If a customer changes the agreed scope, prevents agreed access or fails to provide something expressly allocated to them in the quotation, we record the effect on the work and take reasonable steps to reduce avoidable costs. Any proposed additional work or return charge must be reasonable, itemised and approved by the customer in writing before it is incurred. We do not charge twice for work already paid for or charge the customer for our own failure. No extra work proceeds without agreement.
Unexpected conditions and shared causes
Unsafe weather, genuinely unforeseen site conditions and other events outside reasonable control are assessed individually. We make the site safe and discuss the revised programme and any proposed scope or price change before proceeding. No party is automatically treated as at fault. Where more than one party contributed, responsibility is assessed on the evidence; this does not exclude liability or statutory rights.
Reporting and fair review
Contact info@sealighter.com or +44 7842 731571 with the job reference and details of the problem, including photographs if available. Sea Lighter reviews the quotation, site records and each party's explanation, records its reasons and proposes the remedy and return arrangements. We may appoint a suitable replacement where necessary. Reporting promptly helps us respond, but this policy does not impose a shorter legal claim period or make photographs a condition of a consumer remedy.
Consumer and business rights
For consumers, services must be performed with reasonable care and skill. Where the Consumer Rights Act 2015 provides a right to repeat performance, it must be provided within a reasonable time, without significant inconvenience and at no cost to the consumer. An appropriate price reduction, which may be a full refund, is available where the Act requires it, including where qualifying repeat performance is impossible or is not provided as required. Any statutory price-reduction refund is made without undue delay and within 14 days of agreeing entitlement, using the original payment method unless expressly agreed otherwise, without a refund fee. Other statutory remedies remain available. Business customers retain their agreed contractual remedies and applicable rights under the law of England and Wales; consumer-only remedies are not presented as automatically applying to business contracts.
Trade partner responsibilities
Trade partners must correct their own proven errors and complete work left unfinished through their own breach of the agreed scope or programme, without an additional charge to Sea Lighter or the customer for that remedial work. Responsibility is reviewed fairly; customer changes and Sea Lighter-caused delays are agreed separately. The detailed obligation must be included in the partner's accepted agreement before the relevant work.
This partner obligation does not require employees to work unpaid or authorise automatic wage deductions. The person's actual employment or worker rights remain protected.
Legal references: Consumer Rights Act 2015, services; Supply of Goods and Services Act 1982; GOV.UK guidance on deductions from pay.
Liability
Nothing in these terms excludes any liability that cannot be excluded by law.